General Support

I have used shelfplanner for 2 or 3 weeks but it suddenly does not show any products or any info. I checked, and the payment appears to have gone through for an annual subscription. I am logging in with my normal account details.

We have a trial period on ShelfPlanner at the moment, but we're experiencing that shelfplanner doesn't show all the sales we make. I've attached a couple of examples. (Both examples are several days old, and I've tried deactivation and reactivation the plugin without it resolving the issue) We're strongly considering buying the plugin, but if the data doesn't match our sales its a dealbreaker since we'll use it for inventory management and doing more intelligent demand planning/restocking. Also - do you plan on adding a sales velocity tracker? (We need data on how many pieces we sell a day when certain goods are in stock for better inventory management.)

I have initiated the connection between my store and Shelf Planner. When I log into shelf planner, I see a long list of products with a random image assigned and incorrect titles. Also the Product ID for these matches to random media library files that are unrelated to the product in question. The categories also do not show correctly. Why is this

Do you support assigning the same product to multiple suppliers? We have several suppliers that cover the same range of products and we may order from one or another based on their stock availability or price.